{"id":42970,"date":"2023-01-05T18:27:00","date_gmt":"2023-01-05T18:27:00","guid":{"rendered":"https:\/\/utel.mx\/blog\/?p=42970"},"modified":"2023-03-10T17:16:57","modified_gmt":"2023-03-10T17:16:57","slug":"problemas-con-las-materias-y-acceso-al-campus-virtual-utel","status":"publish","type":"post","link":"https:\/\/utel.mx\/blog\/estudia-en-linea\/problemas-con-las-materias-y-acceso-al-campus-virtual-utel\/","title":{"rendered":"Problemas con las materias y acceso al Campus Virtual Utel \u00a0"},"content":{"rendered":"

Hola soy Jos\u00e9 Barrientos, estudiante de la licenciatura en Derecho, y estoy cursando mis \u00faltimas tres materias, pero, antes de ello, quedaban pendientes tres materias por cursar y llegado el tiempo para el inicio del \u00faltimo bimestre, no vi las materias cargadas en mi Campus Virtual<\/strong>.<\/span><\/p>\n

Consult\u00e9 a tutor\u00eda y me indicaron que el domingo 23 de octubre de 2022 se estaban cargando todas las materias y que el \u00e1rea responsable a\u00fan estaba trabajando en ello. \u00a1Esto no puede ser! ya que, si el bimestre da inicio a las 0:01 h del d\u00eda 24 de octubre, las materias deben estar cargadas en su totalidad antes de las 0:00 h del d\u00eda 24.<\/span><\/p>\n

\u00bfPor qu\u00e9 mis materias no est\u00e1n cargadas en el Campus Virtual Utel?<\/strong><\/span><\/h2>\n

Esper\u00e9 paciente todo el lunes y nada, lleg\u00f3 el martes y nada, fue hasta el mi\u00e9rcoles que solicit\u00e9 a mi jefa su apoyo, mismo que me dieron en la medida de sus posibilidades. Hubo incluso quien no respondi\u00f3 a mi solicitud de auxilio.<\/span><\/p>\n

Lleg\u00f3 el jueves y nada, as\u00ed que, decid\u00ed enviar un correo a los directivos de la universidad pues alguien deb\u00eda de hacer caso a mi petici\u00f3n y poner orden a esta situaci\u00f3n que parec\u00eda poco com\u00fan.<\/span><\/p>\n

El problema es que mi carrera es de cuatrimestres y yo solo tomar\u00eda 3 materias que me quedaban, por eso el sistema no cargaba correctamente las materias.<\/span><\/p>\n

Soluci\u00f3n para acceder al Campus Virtual Utel<\/strong><\/span><\/h3>\n

Paso 1: Primeramente piensa en las posibles causas por las que no puedes acceder al Campus Virtual:<\/span><\/strong><\/p>\n

    \n
  1. \u00bfLa carga de tus materias en este cuatrimestre es diferente?<\/span><\/li>\n
  2. \u00bfHas olvidado la contrase\u00f1a de acceso?<\/span><\/li>\n
  3. \u00bfHas perdido tu usuario de acceso?<\/span><\/li>\n
  4. \u00bfHas efectuado el pago de la colegiatura a tiempo?<\/span><\/li>\n
  5. \u00bfTienes adeudos?<\/span><\/li>\n
  6. \u00bfSe ha procesado el pago de la colegiatura de manera correcta?<\/span><\/li>\n<\/ol>\n

    Paso 2: Comun\u00edcate a tutor\u00eda<\/span><\/strong><\/p>\n

    En el caso de M\u00e9xico el n\u00famero de contacto es +52 55 8977 0707<\/strong>, pero puedes dirigirte a tu tutor quien te proporciona informaci\u00f3n sobre el \u00e1rea de tutor\u00eda o si tienes el contacto de tutor\u00eda que te proporcionan al inicio de tu carrera debes solicitar el apoyo ah\u00ed.<\/span><\/p>\n

    Paso 3: Manda evidencias e informaci\u00f3n relevante<\/span><\/strong><\/p>\n

    Se claro en tu mensaje, ya que muchos alumnos pudieran estar en la misma situaci\u00f3n y el sistema pudiera estar saturado.<\/span><\/p>\n

    Comparte tu nombre, la carrera que estudias, el cuatrimestre al que est\u00e1s inscrito y si es necesario tu n\u00famero de alumno, as\u00ed como tu situaci\u00f3n y una foto del problema.<\/span><\/p>\n

    Si est\u00e1s iniciando el cuatrimestre ser\u00eda recomendable adjuntar comprobante de pago para que validen de manera m\u00e1s r\u00e1pida, en caso de que el campus no reconozca el pago de colegiatura.<\/span><\/p>\n

    \u00a1Final feliz!<\/span><\/h3>\n

    Finalmente me llamaron, primero para ofrecerme una disculpa y luego para hacerme saber que estaban trabajando en mi asunto, Alejandro Arellano, Sarah\u00ed Franco de Tutor\u00eda y Gerry mi tutor me acompa\u00f1aron en este proceso. Todo empez\u00f3 a funcionar lentamente, pero con efectividad. Para el viernes por la noche ya tuve acceso a mi campus virtual y a los materiales de las tres materias.<\/span><\/p>\n

    Hoy, a dos semanas me siguen dando acompa\u00f1amiento de tutor\u00eda v\u00eda Whatsapp, el lunes siguiente me contact\u00f3 una de las jefas de alto nivel jer\u00e1rquico preguntando si ya estaba todo solucionado y esto sirvi\u00f3 para hacer una recomendaci\u00f3n de revisi\u00f3n de los procesos del \u00e1rea involucrada.<\/span><\/p>\n

    Te invito amable alumno a que, si este es tu caso, platiques con tus tutores a fin de buscar soluciones efectivas y contactes al \u00e1rea correspondiente de Tutor\u00eda, ya que seguro habr\u00e1 una soluci\u00f3n.<\/span><\/p>\n

    \"Universidad<\/a><\/div>","protected":false},"excerpt":{"rendered":"

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